Privacy Policy for Onit Cleaning Solutions LLC
Effective Date: January 1, 2025
Onit Cleaning Solutions LLC ("we," "our," "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website or use our services. By accessing our website or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name
- Email address
- Phone number
- Billing and payment details
- Address and location
b. Non-Personal Information
- Browser type and version
- Device information
- IP address
- Cookies and usage data
2. How We Use Your Information
We process your personal information for the following lawful purposes:
- Provision of Services: To provide, operate, and maintain the services you request, including scheduling, invoicing, and customer support.
- Communication: To contact you regarding your account, updates, promotional offers (with your consent), and customer satisfaction inquiries.
- Improvement of Services: To analyze trends, usage patterns, and feedback to improve our website functionality, products, and customer experience.
- Compliance and Legal Obligations: To adhere to legal requirements, enforce our terms and conditions, or resolve disputes.
- Payment Processing: To securely process payments, manage billing, and detect and prevent fraud.
We will not use your personal information for purposes other than those disclosed herein without obtaining your explicit consent.
3. Sharing Your Information
We respect your privacy and limit the sharing of your personal information to the following circumstances:
- Service Providers and Partners: We may share information with third-party providers who assist us in delivering our services, such as hosting platforms, payment processors, and marketing agencies. These third parties are bound by confidentiality agreements and are authorized to use your information solely for the purposes specified by us.
- Compliance with Legal Requirements: We may disclose your information if required by law, subpoena, or legal process, or to protect the rights, property, or safety of Onit Cleaning Solutions LLC, its employees, or its customers.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of the transaction, subject to the acquirer's compliance with this Privacy Policy.
We will not sell, rent, or trade your personal information to third parties for marketing or other purposes without your explicit consent.
4. Data Security
We implement robust administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
- Encryption: Sensitive data, such as payment information, is encrypted during transmission using SSL/TLS protocols.
- Access Control: Access to personal information is limited to authorized personnel on a need-to-know basis.
- Regular Audits: We regularly review and update our security practices to address emerging threats.
While we strive to employ industry-standard security measures, we cannot guarantee absolute security due to the inherent risks of transmitting data over the internet.
5. Your Rights
You have the following rights under applicable privacy laws:
- Right of Access: You may request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to correct or update inaccurate or incomplete information.
- Right to Erasure: You may request the deletion of your personal data, subject to legal or contractual obligations.
- Right to Restrict Processing: You can request that we limit the processing of your personal data in certain situations.
- Right to Data Portability: You may request to receive your data in a structured, commonly used, and machine-readable format.
- Right to Object: You may opt out of processing for direct marketing purposes or where processing is based on legitimate interests.
To exercise these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by law.
6. Use of Cookies
We use cookies and similar tracking technologies to enhance your browsing experience and provide personalized services.
- Essential Cookies: Required for the operation of our website, enabling core functionality such as security and accessibility.
- Analytical Cookies: Used to analyze website traffic and usage patterns to improve our services.
- Marketing Cookies: Allow us to provide tailored advertising and promotional content based on your preferences.
By using our website, you consent to the use of cookies unless you disable them through your browser settings. Please note that disabling cookies may limit the functionality of certain website features.
7. Third-Party Links
Our website may include links to third-party websites for your convenience or reference. We are not responsible for the privacy practices, terms, or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. A2P Compliance for SMS Communication
To ensure compliance with A2P (Application-to-Person) standards for SMS communication:
- Consent: By providing your phone number, you consent to receiving SMS communications, including service updates, appointment reminders, and promotional messages from Onit Cleaning Solutions LLC.
- Opt-Out: You may opt out of receiving SMS messages at any time by replying "STOP" to any message. Opting out will not affect transactional or service-related communications necessary for fulfilling your requests.
- Fees: Standard messaging and data rates may apply based on your mobile carrier’s plan.
We maintain a strict policy to safeguard your mobile number and ensure compliance with applicable regulations, including the Telephone Consumer Protection Act (TCPA).
9. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with an updated "Effective Date." If significant changes are made, we will notify you via email or a prominent notice on our website before the changes take effect.
Your continued use of our website or services following the posting of changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Onit Cleaning Solutions LLC
Email:[email protected]
Phone: 407-543-2598
Address: 2035 Howell Branch Rd, UNIT 1060
Maitland, FL 32792
This Privacy Policy is designed to comply with A2P standards and ensure transparency with users of Onit Cleaning Solutions LLC.